Frequently Asked Questions
Is this software fully activated?
Yes! Every product we sell is fully activated with a lifetime license. It's a standalone offline edition — no dealer subscriptions, no expiring tokens, no online activation required. Just install and start diagnosing.
How do I get my software after purchase?
Instant download. After purchase on Gumroad, you'll receive an email with secure download links within minutes. No physical shipping — it's 100% digital delivery.
Can you install it on my PC remotely?
Absolutely. After you download the files, book a Remote Setup appointment. Our technician will connect to your PC via AnyDesk or TeamViewer, install the software, activate it, and test everything before disconnecting. The entire process usually takes 30–60 minutes.
Do you support aftermarket J2534 interfaces?
Yes, most of our fully activated software works perfectly with high-quality aftermarket J2534 passthru interfaces. Not sure if your device is supported? Contact us and we'll confirm compatibility before you buy.
What if my internet is slow or I don't know how to download the files before my Remote Setup appointment?
We highly recommend downloading the large files in advance to save time during your scheduled remote session. However, if you face technical difficulties, our technicians can assist you with the download process when connected via AnyDesk or TeamViewer.
Does this software work offline?
Yes, 100%. All our software is designed to work completely offline with no internet connection required. This makes it perfect for mobile diagnostics, workshops with limited connectivity, or any environment where you need reliable offline access.
What is your refund policy?
For instant downloads, refunds are only issued if the delivered files are proven defective. For Remote Setup services, we issue a full refund if our technicians are unable to successfully install and configure the software on a compatible PC. See our full Refund Policy for details.